How much does it cost for delivery & set up?
We will price each function individually, depending on the number of centrepieces or lolly buffets hired, the location of the venue, and what day & time the function is to be delivered, set up and packed up, no blanket or radius charges. Please contact us for more details.
What areas do you cover?
We cover all of Adelaide, and travel to the Fleurieu Peninsular, Murray Lands, Barossa Valley & Adelaide Hills.
What is included in the price for delivery & set up?
Generally the price includes delivery to venue, set up of the table centrepieces or lolly buffets at the venue, then pack up and collection of the hired table centrepieces and/or lolly buffet.
When will you set up the venue?
We will work out a time that is suitable for both the client and the venue, usually the day before the function, or the morning of the function.
When will you pack up the venue?
We will work out a time that is suitable for both the client and the venue, usually the day after the function. If required, we can pack up the hired table centrepieces at the end of the function, depending on access to the venue.
Is there a security bond payable?
Yes, there is a refundable security bond payable…..
For hires up to $200 a refundable security bond of $100 is due and payable at commencement of hire.
For hires up to $500 a refundable security bond of $200 is due and payable at commencement of hire
For hires up to $750 a refundable security bond of $300 is due and payable at commencement of hire.
For hires up to $1000 and over, the refundable security bond will be at our discretion. We may also change the amount of the security bond for hires where we feel that an additional bond amount is applicable.
For full details, please see our terms & conditions. We reserve the right to alter the refundable security deposit at any time.
Do I need to pay a deposit, and when is payment due?
Yes, we require a 20% deposit to secure your booking. Full payment is usually due 7 days prior to function, unless other arrangements have been made.
What payment methods do you accept?
You can EFT payment to our bank account, pay in cash or pay by Visa or MasterCard over the phone.
Who supplies the lollies for the lolly/candy buffets?
Its up to you. We can supply the lollies, or you are welcome to supply your own.
Are the lollies included in the hire price for lolly buffets?
No, lollies are at an additional cost.
What items are available for DIY hire?
Most of our items are available for DIY, with the exception of Ostrich Feather table centrepieces. Limited quantities of these are available for DIY hire due to the delicate nature of the ostrich feathers, and the difficulties in transporting them with out sustaining any damage in transit. Any centrepieces that are not available for DIY hire, are listed in the description of each individual centrepiece.
How long is DIY hire for?
DIY generally starts on the Thursday prior to the function and returns are due back the following Monday by 7pm. Other times are available by prior arrangement. Late returns will incur a fee.
What is included in DIY hire?
Items that are included in DIY are listed in the individual item descriptions. We are happy to tailor centrepiece or lolly buffet packages to suit your individual requirements. Please contact us for more details.
How much notice do we need for DIY hire?
We usually need 1 weeks notice for DIY hire, but more is better. We are usually booked weeks/months in advance, especially at peak times, and we can not guarantee that your choice of centrepieces or lolly buffet items will be available at short notice.
When is DIY hire due to be returned?
Strictly 7pm the Monday following the function. Late returns will incur an additional fee.
Can I change my mind?
We are happy to change/alter any of the lolly buffet or centrepiece items at any stage up to 14 days prior to the booking. Prior to 14 days we will alter the design and number of centrepiece items for hire. We will try to accommodate your request, but please note that some of our items are sourced from overseas, and we may not be able to source additional items for hire in time. After 14 days, we will not be able to alter the numbers or designs, unless prior arrangements have been made.
Can I arrange to have a look at the centrepieces for hire?
You certainly can. We are located at Woodcroft, South Australia, and are available by appointment. Please contact us to make a time.
How do I book?
Just flick us an email at info@gloweventdecor.com or or give us a call on one of the numbers listed on the Contact Us Page.