Glow Event Decor

1. Bookings

Your booking will be confirmed once deposit has been paid, and a completed & signed rental hire agreement has been returned to us. Upon receipt of deposit, your chosen date will be held. Booking will be confirmed by;
a) Issuing of an official receipt if requested.
b) Confirmation (usually email) that the booking has been made.

2. Deposit

A 20% or $100 deposit is due at the time of booking. Deposit is non refundable unless the hire agreement is cancelled by us. Payments can be made by:
a) Bank Deposit. Account details supplied upon request All payments made by EFT must have a clear reference to identify your payment, preferably the name in which the hire is booked under.
b) Cash
c) Money Order or Cheque. Mailing address supplied upon request.
d) Visa or MasterCard, either in person or over the phone

3. Bond

For hires up to $200 a security bond of $100 is due and payable at commencement of hire.
For hires up to $500 a security bond of $200 is due and payable at commencement of hire
For hires up to $750 a security bond of $300 is due and payable at commencement of hire.
For hires up to $1000 and over, security bond will be at our discretion.
Photo ID will need to be sighted at commencement of hire.
Security bonds will be returned in full at the conclusion of hire, when goods are returned/collected in a satisfactory condition, with no missing parts/pieces, chips, cracks, stains, or general damage. A restocking fee may also be applicable.
Security bonds can be:
a) Paid in cash – handed to us in an envelope at the commencement of hire, with your name and date of function clearly written on the front. The envelope will then be returned to you at the conclusion of your hire.
b) Paid by EFT with 3 days of hire commencement. Bond will be returned to you by EFT within 3 days of conclusion of hire. All payments made by EFT must have a clear reference to identify your payment.
c) Paid by Visa or MasterCard.  Bond will be refunded to your nominated card within 3 days of conclusion of hire.

4. Payment

Full payment is due 7 days from booking date of function, unless prior arrangements have been made. An invoice will be issued upon request.
a) Bank Deposit. Account details supplied upon request. All payments made by EFT must have a clear reference to identify your payment.
b) Cash
c) Money Order or Cheque, Mailing address supplied upon request.
d) Visa or MasterCard, either in person or over the phone

5. Collection & return times for DIY hire

Times for collection of DIY hire will be confirmed at the beginning of the week. Collections are usually on the Thursday prior to function. All returns are to be made on the Monday following your function. Return times need to be confirmed by advising us by phone, text or email by Sunday 7pm, so we can arrange for someone to be available to return your bond. Please note, that we will now have to charge for return times that are changed with short or no notice. Late returns will incur extra charges.
Some items are NOT available for DIY hire due to their delicate and/or fragile nature. Set up and pull down fees are generally not included in hire prices UNLESS SPECIFIED.

 

6. Functions set up by us.

Certain items are not available for DIY hire due to their delicate and/or fragile nature. These items will be delivered, set up and packed down by us. Extra charges may incur for country functions or functions where significant traveling is required. Charges are at our discretion. Set up and pack up times will be arranged at the beginning of the week.

7. Damages & theft

Any damages or theft of goods on hire will be charged for. In the event that the security deposit paid does not cover the repair or replacement costs, further charges may apply. Any further charges will be due and payable within 7 days. Should any minor damage occur, the repair /replacement costs may be deducted from the security bond paid at the commencement of hire, and the balance of security bond will be returned to you. A restocking fee may also be charged.
We may refuse the hire of any goods where we feel that safety is an issue, or where goods may cause a hazard, especially where the likely hood of damage to our goods may occur (for example, outdoors on a windy or rainy day). In the event of such an event, no refunds will be provided.
We will not be held responsible for any damage or injury caused by any item whilst on hire.

8. Cancellation and changes.

In the event of a cancellation made by you, the 20% deposit paid at the time of booking is non refundable.
Cancellations made before 30 days of event may be entitled to a refund (excluding deposit) at our discretion. Cancellations made within 30 days of event date will not receive any refund. In the event of any unforeseen circumstances you may incur, changes to the booking date may be required. In the event of this, we will try to accommodate any changes to date, but we cannot guarantee that another suitable date will be available. We will do our best work with you. In the event of any unforeseen circumstances, and any hire needs to be cancelled by us; a full refund will become due.

9. Final numbers

Final numbers are due 14 days prior to event, (unless prior arrangements have been made) at this time, we are happy to adjust the invoice accordingly. If the numbers are changed to less than the original invoice within 14 days of the event, the invoice is unable to be adjusted and no refunds will be permitted. If the numbers are adjusted to more than the original invoice, we will do our best to accommodate your request, but cannot guarantee that we will be able to source extra products at short notice. Please note, some of our products are sourced from overseas and we may not be able to receive them in time.